Política de envío

Last updated: October 5, 2026

Where we ship

We ship to the United States, Canada, Mexico and Colombia. Every order ships from Homestead, Florida, United States.

Processing time

We pack orders and hand them to UPS within 2 business days (Monday to Friday, excluding US public holidays). Around launches and other busy periods this can take a little longer, and we'll email you if your order is delayed.

Shipping methods and rates

We ship with UPS. The services available to you, their prices and estimated delivery dates are calculated at checkout from your address and the weight of your order.

Free shipping

  • United States: free UPS® Ground shipping on orders of $75 USD or more. Faster services are charged.
  • Canada: free UPS® Standard shipping on orders of $110 CAD or more. Faster services are charged.
  • Mexico and Colombia: free shipping isn't available. Rates are shown at checkout.

The order amount is counted before shipping and taxes. Free shipping is applied automatically at checkout, so you don't need a code.

Taxes, duties and import fees

Our prices don't include taxes or import duties.

  • United States: sales tax is added at checkout where it applies.
  • Canada, Mexico and Colombia: your order ships from the United States, so it may be charged import duties, taxes and brokerage fees. If these are shown at checkout, you pay them there. Otherwise UPS may collect them before or on delivery. These charges are your responsibility.

Tracking

When your order ships, we'll email you a UPS tracking number.

Address changes

Please check your shipping address at checkout. If you spot a mistake, email voraxathleticsco@gmail.com straight away: we can change the address until your order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Lost or damaged packages

If your tracking hasn't updated for 7 days, or your package arrives damaged, email voraxathleticsco@gmail.com with your order number and photos of any damage. We'll work with UPS and send you a replacement or a refund if your package is lost or arrives damaged.

Returns

See our Refund policy.